Escrow
Safe for buyers. Safe for sellers.
Whichever side of the deal you’re on, you’re protected. The money is locked in escrow before the item moves, so nobody can take the item and run, or take the money and run.
Two sides, one deal
Nobody gets cheated, whichever side you’re on.
On Truust everyone can both buy and sell, so the protection works both ways.
If you’re buying
The old risk
You pay, and the seller disappears with your money.
With Truust
Your money stays locked in escrow until the item arrives and you confirm it.
- You never pay the seller directly
- Money only moves when you confirm
- Item not as described? Raise a dispute
If you’re selling
The old risk
You hand over the item, and the buyer refuses to pay or runs away.
With Truust
The payment is locked in before the item leaves your hands, so a buyer can’t take it and walk off.
- You see the payment is secured before you hand over
- No fake transfer screenshots or “I’ve paid” claims
- Buyer won’t confirm? You can raise a dispute too
Held by Truust
Your money isn’t with a stranger. It’s locked with Truust.
While a deal is open, neither the buyer nor the seller can touch the money. It only moves when the deal is done.
Step by step
Five steps. Zero guesswork.
Agree on a price
Chat inside Truust and settle the price. Everything stays in one place.
Buyer pays into escrow
The payment is locked in before anything changes hands, and the seller can see it’s secured.
A rider delivers
Nearby riders bid for the delivery, and the buyer can track it in real time.
Buyer confirms
The buyer checks the item and confirms receipt. If something’s wrong, either side can raise a dispute.
Seller gets paid
The money is released to the seller’s Truust wallet, ready to withdraw.
Less stress
Less stress. On both sides.
Buying
Item in your hands. Then the money moves.
Check it, tap confirm, done. Nothing leaves your wallet’s protection until you’re happy.
Selling
Money in your wallet. No chasing buyers.
You know the payment is secured before you hand over, and it lands as soon as the buyer confirms.
Stay safe
Four habits that keep you protected.
Keep the whole deal inside Truust
Chat, pay and arrange delivery in the app. Escrow only protects payments made on Truust, for buyers and sellers alike.
Sellers: hand over only when it’s secured
Wait until you can see the payment is locked in escrow before you give the item away or ship it.
Buyers: confirm only after you’ve checked
Look at the item first. Confirming delivery releases the money to the seller.
Never trade outside the app
If someone asks you to pay or be paid directly, say no and report them. We can’t protect deals that leave Truust.
If something goes wrong
Fair, fast disputes. For both sides.
A buyer says the item never came, or a seller says it was delivered fine? Either side can raise a dispute.
- 01Buyer or seller raises a dispute from the deal.
- 02Our team reviews the chat history, photos and delivery records.
- 03We make a fair ruling and release or return the money.
98%
of disputes resolved within 24 hours
Buy and sell without the stress.
Join Truust and make your next deal a safe one, whichever side you’re on.